Frequently Asked Questions
ARA is out of UHC’s provider network effective April 15, 2023. We strive to maintain mutually beneficial contracts with all health insurers, including UHC, to ensure ARA can continue providing the best-in-class radiology services our patients deserve. Given UHC’s behavior and positioning, we were left with no other option but to leave UHC’s provider network.
As of April 15, 2023, ARA is no longer in UHC’s provider network for all patients with UHC health insurance at ARA, including for outpatient imaging center-based and office-based radiology services.
Patients covered under all UHC health plans may be impacted by these negotiations. It is important to note that UHC WellMed plans remain in network with ARA and are not impacted by this change. We are also able to see traditional Medicare patients who have UHC as secondary coverage.
- If you are currently receiving ongoing treatment: You may be covered under UHC’s Continuity of Care policy. If your care falls under the care covered in this policy, you can continue to visit ARA for your care needs. However, it is important to note that we do not have insight into how UHC will process your claims. While we believe they should be processed as in network per UHC’s policy, they may process claims as out of network. In this case, ARA does not have insight in to how UHC will process your claims. Therefore, we must process a patient’s billing statement based on the information provided to us by UHC. This is applicable for both Continuity of Care and out-of-network benefits.
- If you are not currently receiving ongoing treatment: We encourage our patients with UHC commercial (employer sponsored) insurance to call ARA to discuss your out-of-network treatment options. At this time, we are not scheduling appointments for patients who have a UHC Medicare Advantage health plan that are not currently undergoing treatment.
Your care may by covered under UHC’s Continuity of Care policy. If so, you will receive a form from your ARA provider that you will need to share directly with UHC for approval. We encourage you to also call UHC at the number on the back of your health insurance card to receive approval for your care, prior to receiving services, to ensure it will be covered under its Continuity of Care policy.
If you have not received this form but believe your care should be covered under UHC’s Continuity of Care policy, contact UHC at the number on the back of your health insurance card.
While we cannot discuss the details of any negotiation, ARA is committed to working with UHC on a mutually satisfactory agreement that will bring ARA back into UHC’s provider network and restore its members’ in-network access.
ARA is in network with a variety of health insurance plans. Call the number on the back of your health insurance card to confirm if your ARA provider is in your health plan’s network.
Radiology services are necessary for ensuring physicians have the right options, tools and techniques for detection, treatment, disease management and more. Every sector within the health care field relies on radiology to identify a wide range of problems—from broken bones to heart conditions to blood clots and breast cancer screenings. Our ARA providers are specifically trained to provide excellent and compassionate care with cutting edge techniques that help save lives and increase the quality of care you receive from your physician.
- All impacted patients can call UHC at the number on the back of their health insurance card to verify if you qualify for UHC’s Continuity of Care benefits.
- If you have commercial (employer sponsored) insurance, speak to your Human Resources or benefits team about options during open enrollment and for updates about your in-network and out-of-network benefits. You can also ask if there is a secondary health plan option available to enroll in that includes ARA providers.